Training Manager — Center Training & Team Growth

Alorica; León; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Alorica is seeking a Training Supervisor to oversee client-specific call-center training. You will design, deliver, and assess technical, sales, and soft skills programs under general supervision, guiding a team of Learning Specialists.

The role requires at least 2 years in a supervisory training capacity within BPO, advanced English, and willingness to relocate to León, Guanajuato. Strong presentation and project management skills are essential.

Formación

• At least 2 years of experience in a supervisory role in the BPO industry.
• 2 years of training experience in the BPO industry.
• Advanced English level.
• Experience in training design, delivery, and assessment.
• Strong interpersonal and presentation skills.

Responsabilidades

• Design, develop, and deliver technical, sales, and soft skills training based on client and staff needs.
• Conduct trainer observations and monitor trainer and trainee performance.
• Ensure training meets quality standards and expectations of client, center, and corporation.
• Work with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.
• Manage all reporting requirements for client, program and corporation.
• Evaluate and delegate work assignments based on training needs and scope of work.
• Maintain records and evaluate statistical reports to assess performance and implement coaching plans.

Conocimientos

Training design

Delivery

Assessment

Interpersonal skills

Presentation skills

Project management

Advanced English

Descripción del empleo

Alorica is seeking a Training Supervisor to oversee client-specific call-center training. You will design, deliver, and assess technical, sales, and soft skills programs under general supervision, guiding a team of Learning Specialists.

The role requires at least 2 years in a supervisory training capacity within BPO, advanced English, and willingness to relocate to León, Guanajuato. Strong presentation and project management skills are essential.