Formador Call Center Bilingüe Trainer B2 Inglés

IGS ASISTENCIA; Guanajuato; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Statutory benefits

Ongoing training

Professional growth opportunities

Excellent work environment

Descripción de la vacante

INTEGRAL GROUP SOLUTION is seeking a Training Specialist to develop, deliver and improve agent performance in our Mexico City operation. You will onboard new hires, coach on the floor, monitor calls, and design action plans to raise quality and results.

The role requires a Bachelor’s degree in Business Administration (or progress toward) and at least 2 years of call center training experience, with strong communication and leadership skills.

Formación

• Bachelor’s degree in Business Administration or related field, pursuing or completed.
• Minimum 2 years’ experience in call center training.
• B2 English proficiency — conversational level.
• Experience in training, coaching or employee development.
• Strong communication and leadership skills.
• Results-focused with a drive for continuous improvement.
• Experience preparing reports and tracking performance indicators.

Responsabilidades

• Deliver technical training to new hires and existing teams.
• Provide on-the-floor support and coaching to agents.
• Monitor calls and identify areas for improvement.
• Provide feedback focused on performance and quality.
• Design and implement action plans to improve results.
• Regularly assess team knowledge and performance.
• Update training content, materials, and processes.
• Prepare training and performance reports.
• Participate in sessions with clients and internal teams.

Conocimientos

Training delivery

Coaching

Leadership

Report writing

Performance analysis

Educación

Bachelor's degree in Business Administration

Pursuing or completed

Herramientas

CRM software

Performance dashboards

Descripción del empleo

INTEGRAL GROUP SOLUTION We are a multinational company operating in 25 countries, specializing in the marketing and delivery of assistance services. We stand out for our commitment to quality, innovation, and customer experience.

We are looking for talent to support the development of our teams!

Position Objective

You will be responsible for training, developing, and enhancing agents’ performance, ensuring their successful onboarding, retention, and quality within the operation.

Key Responsibilities

• Deliver technical training to new hires and existing teams
• Provide on-the-floor support and coaching to agents
• Monitor calls and identify areas for improvement
• Provide feedback focused on performance and quality
• Design and implement action plans to improve results
• Regularly assess team knowledge and performance
• Update training content, materials, and processes
• Prepare training and performance reports
• Participate in sessions with clients and internal teams

Requirements

• Bachelor’s degree in Business Administration or a related field—either currently pursuing or completed
• At least 2 years of experience in call center training
• B2 English proficiency—conversational level
• Experience in training, coaching, or employee development
• Strong communication and leadership skills
• Results-oriented mindset and focus on continuous improvement
• Experience preparing reports and tracking performance indicators

What We Offer

• Competitive Salary
• Statutory benefits
• Ongoing training
• Professional growth opportunities
• Excellent work environment

Location and Schedule

Location: Corporativo Capital Reforma, Mexico City

Work arrangement: On-site

Schedule: Monday through Friday, from 9:00 a.m. to 6:00 p.m.