Remote Tier 2 Server Support Specialist

Tendril; México; A distancia; MXN 240.000 - 400.000; Jornada completa

Descripción de la vacante

A dynamic company in the restaurant technology sector seeks a Tier 2 Technical Support Agent. In this remote role, you'll troubleshoot and resolve complex technical issues, guide Tier 1 support, and collaborate across teams to enhance customer service. Candidates should have extensive experience in IT support, particularly with restaurant technology, and excellent communication skills. This position offers the opportunity to make a significant impact in a fast-paced environment while contributing to the success of restaurants nationwide.

Formación

• 3–5+ years of experience in IT support, with 1–2 years in a Tier 2 or similar technical role.
• Hands-on experience with restaurant technology.
• Solid understanding of server environments, networking, and POS troubleshooting.

Responsabilidades

• Own and resolve escalated support cases from Tier 1 agents.
• Document all steps clearly and escalate unresolved issues.
• Guide and coach Tier 1 agents through complex troubleshooting.

Conocimientos

Expertise in restaurant technology

Server troubleshooting

Networking knowledge

Excellent communication skills

Educación

3-5+ years in IT support

Herramientas

Zendesk

ServiceNow

Descripción del empleo

A dynamic company in the restaurant technology sector seeks a Tier 2 Technical Support Agent. In this remote role, you'll troubleshoot and resolve complex technical issues, guide Tier 1 support, and collaborate across teams to enhance customer service. Candidates should have extensive experience in IT support, particularly with restaurant technology, and excellent communication skills. This position offers the opportunity to make a significant impact in a fast-paced environment while contributing to the success of restaurants nationwide.