Teller: Customer-First Banking & Cash Specialist

Citibank (Switzerland) AG; Ayutla de los Libres; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

Citi is seeking an entry-level Teller in Mexico to support branch operations and customer service. You will process transactions, manage cash, and ensure accurate handling of deposits and vault cash while offering digital and self-service options to clients.

The role emphasizes regulatory compliance, risk awareness, and delivering a high-quality client experience in a team-oriented branch environment. Prior money handling or sales experience is beneficial.

Formación

• High School diploma or equivalent required.
• Previous sales and customer service experience preferred.
• Money handling experience recommended.
• Ability to work in a team and communicate effectively.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, controls, and regulatory procedures to safeguard assets
• Ensure client needs are met and manage issues, escalating as needed
• Maintain knowledge of client accounts and products
• Deliver exceptional client experience and meet metrics
• Assess risk and ensure compliance with laws, rules and regulations; escalate and report control issues

Conocimientos

Customer service

Money handling

Sales experience

Communication

Team player

Problem solving

Educación

High School diploma or equivalent

Descripción del empleo

Citi is seeking an entry-level Teller in Mexico to support branch operations and customer service. You will process transactions, manage cash, and ensure accurate handling of deposits and vault cash while offering digital and self-service options to clients.

The role emphasizes regulatory compliance, risk awareness, and delivering a high-quality client experience in a team-oriented branch environment. Prior money handling or sales experience is beneficial.