Customer-Facing Teller & Banking Solutions

Citi; Yautepec; Presencial; MXN 134.000 - 179.000; Jornada completa

Descripción de la vacante

Citi in Yautepec, Morelos, Mexico is seeking an entry-level Teller to support branch activities and provide day-to-day client-facing services. You will handle transactions and cash management while helping the branch generate revenue by delivering optimal solutions.

You will be the first point of contact for Citi clients, perform accurate banking transactions, identify referral opportunities, educate clients on digital banking, and uphold bank policies to ensure a secure and compliant operation

Formación

• High School diploma or equivalent.
• Experience in sales and customer service preferred.
• Money handling experience.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts and products/services offered.
• Deliver exceptional client experience measured by metrics.
• Assess risk in business decisions and comply with laws, rules, and policies.

Conocimientos

Sales experience

Customer service

Cash handling

Educación

High School diploma or equivalent

Descripción del empleo

Citi in Yautepec, Morelos, Mexico is seeking an entry-level Teller to support branch activities and provide day-to-day client-facing services. You will handle transactions and cash management while helping the branch generate revenue by delivering optimal solutions.

You will be the first point of contact for Citi clients, perform accurate banking transactions, identify referral opportunities, educate clients on digital banking, and uphold bank policies to ensure a secure and compliant operation