Client-Focused Bank Teller & Service Pro

Citigroup Inc.; Chilpancingo de los Bravo; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

The Teller position at Citigroup Inc. in Mexico is an entry level role assisting with branch activities and delivering client-facing services.

You will help process transactions and support the Customer Service function to drive revenue through optimal solutions. As the first point of contact, you will handle cash, educate clients on digital services, and follow banking policies to protect client and bank assets while ensuring a high level of customer satisfaction.

Formación

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Customer service orientation

Sales skills

Money handling

Communication skills

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

The Teller position at Citigroup Inc. in Mexico is an entry level role assisting with branch activities and delivering client-facing services.

You will help process transactions and support the Customer Service function to drive revenue through optimal solutions. As the first point of contact, you will handle cash, educate clients on digital services, and follow banking policies to protect client and bank assets while ensuring a high level of customer satisfaction.