Client-Focused Teller: Service & Solutions

Citigroup Inc.; Ayutla de los Libres; Presencial; MXN 25.000 - 35.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking an entry-level Teller in Mexico to support branch operations and deliver high-quality client service. You will process transactions, handle cash, and identify opportunities to refer Citi products in alignment with client financial goals.

You will be part of a team that emphasizes accuracy, compliance, and effective communication with clients, contributing to branch revenue through excellent service.

Formación

• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Sales

Customer service

Money handling

Problem solving

Communication

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

Citigroup Inc. is seeking an entry-level Teller in Mexico to support branch operations and deliver high-quality client service. You will process transactions, handle cash, and identify opportunities to refer Citi products in alignment with client financial goals.

You will be part of a team that emphasizes accuracy, compliance, and effective communication with clients, contributing to branch revenue through excellent service.