Teller & Client Solutions Associate

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Acapulco; On-site; MXN 201,000 - 290,000; Full time

Job summary

Banco Nacional De Mexico in Acapulco is seeking an entry-level Teller to support branch activities and provide high-quality client service. You will handle day-to-day transactions, educate clients on digital options, and assist in maintaining branch security and cash controls.

The role emphasizes customer-centric service, adherence to policy, and collaboration with the branch team to meet client needs and contribute to revenue generation.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts and products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and will be measured by metrics.
• Appropriately assess risk when business decisions are made, safeguarding Citigroup, its clients and assets, by driving compliance with laws and regulations.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma

Job description

Banco Nacional De Mexico in Acapulco is seeking an entry-level Teller to support branch activities and provide high-quality client service. You will handle day-to-day transactions, educate clients on digital options, and assist in maintaining branch security and cash controls.

The role emphasizes customer-centric service, adherence to policy, and collaboration with the branch team to meet client needs and contribute to revenue generation.