Banamex Op Cajero Suc 9031 Acapulco Diamante

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Acapulco; On-site; MXN 201,000 - 290,000; Full time

Job summary

Banco Nacional De Mexico in Acapulco is seeking an entry-level Teller to support branch activities and provide high-quality client service. You will handle day-to-day transactions, educate clients on digital options, and assist in maintaining branch security and cash controls.

The role emphasizes customer-centric service, adherence to policy, and collaboration with the branch team to meet client needs and contribute to revenue generation.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts and products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and will be measured by metrics.
• Appropriately assess risk when business decisions are made, safeguarding Citigroup, its clients and assets, by driving compliance with laws and regulations.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Customer Service

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Job Family

Branch Service

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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