Room Service Order Taker/Cashier

Hilton; Tulum; On-site; MXN 124,000 - 179,000; Full time

Job summary

Hilton in Mexico’s Quintana Roo region is hiring a Room Service Order Taker / Cashier. You’ll greet guests, take in-room dining orders, handle payments, and ensure accurate and friendly service that enhances each guest’s stay.

You’ll learn the menu, answer questions, and look for opportunities to upsell beverages and desserts while maintaining high accuracy and a warm, hospitable attitude in a fast-paced hotel environment.

Qualifications

• Strong guest service orientation and friendly communication.
• Ability to handle cash and process payments accurately.
• Willingness to learn menu items and promotions.
• Professional and courteous in a fast-paced hotel environment.

Responsibilities

• Delight guests with an upbeat, friendly attitude and proactively enhance their experience.
• Answer calls promptly and respond to guest requests in a friendly, timely manner.
• Take orders accurately and input them into the POS system.
• Learn menu items, promotions, and specials to answer guest questions.
• Suggest and promote food and beverage items and promotions.
• Process payments accurately and handle cash per guidelines.

Skills

Guest service

Cash handling

Upselling

Attention to detail

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Order Taker / Cashier, you’re not just processing in‑room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.