Room Service Order Taker

Hilton; Región Costa Norte; On-site; MXN 67,000 - 100,000; Full time

Job summary

Hilton in Mexico is seeking a Room Service Order Taker to enhance guest experiences by processing in-room dining orders and delivering hospitality with warmth. You will learn the menu details, handle guest questions, and uphold accuracy in order entry and payments.

The role focuses on delivering exceptional service, upselling menu items, and contributing to a memorable stay for guests in a full-time, on-site setting.

Qualifications

• Excellent guest service skills.
• Ability to communicate clearly with guests and team members.
• Strong attention to detail when taking and processing orders.

Responsibilities

• Delight our guests: maintain upbeat and friendly interactions with guests.
• Answer calls promptly: respond to Room Service requests in a timely manner.
• Take orders with care: input orders into POS system accurately.
• Master the menu: learn all menu items, promotions, and specials to answer questions confidently.
• Upsell offerings: suggest sides, desserts, drinks, and promotions.
• Process payments with accuracy: reconcile checks, verify totals, and handle cash per guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Job Identification: 226653

Job Category: Food and Beverage

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Order Taker , you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.