Concierge

Hilton; Tulum; On-site; MXN 180,000 - 240,000; Full time

Job summary

Hilton in Quintana Roo invites you to join our Hotels team as a Concierge, delivering memorable experiences and warm hospitality to every guest.

Respond to inquiries, arrange dining, transportation, tours, and special services, while coordinating VIP guest needs and promoting hotel offerings.

You will be part of an award‑winning culture that values integrity, leadership, teamwork, and ownership, supporting guests from arrival to departure with care.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle multiple requests with poise and efficiency.
• Strong problem solving and decision making in fast-paced environments.

Responsibilities

• Delight guests by promptly addressing inquiries and requests.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, flowers, and personalized guest needs.
• Manage guest communications including messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage participation in hotel programs.

Skills

Guest service

Communication

Problem solving

Multitasking

Job description

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.