Site Inspection Lead

Hilton; Tulum; On-site; MXN 260,000 - 360,000; Full time

Job summary

Hilton Tulum and Conrad Tulum invite you to join our Hotels team as a Site Inspection Lead. You’ll welcome prospective clients, showcase our resort venues, and deliver personalized tours that convey the magic of Hilton hospitality.

In this role you will coordinate inspection logistics, collaborate with Sales and Events, nurture client relationships, and help convert opportunities into lasting partnerships. A passion for hospitality, integrity, leadership and teamwork are essential.

Qualifications

• A passion for hospitality and guest service.
• Strong interpersonal and communication skills for client-facing interactions.
• Demonstrated leadership and collaborative abilities in cross-functional teams.

Responsibilities

• Lead site inspections by welcoming clients, showcasing venues, and delivering personalized tours.
• Coordinate inspection logistics with operations to ensure seamless experiences.
• Support the sales process by sharing property information and following up on inspections.
• Build and maintain meaningful client relationships through professional, warm engagement.
• Maintain accurate records and provide visit summaries to guide business development.

Skills

Hospitality focus

Client relationship

Leadership

Integrity

Teamwork

Job description

Job Description

Exceptional Hospitality Starts with You Picture yourself creating unforgettable first impressions. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Site Inspection Lead, you’re not just coordinating property tours—you’re bringing the light and warmth of hospitality to life by showcasing our resort, building meaningful connections with clients, and creating memorable experiences that inspire confidence and turn opportunities into lasting partnerships.

Responsibilities

Here’s what you’ll do during a typical day:

• Lead exceptional site inspections: Welcome prospective clients, showcase the resort’s venues and facilities, and deliver engaging, personalized property tours that highlight the unique experiences offered by Hilton Tulum and Conrad Tulum.
• Coordinate inspection logistics: Schedule site visits, prepare itineraries, arrange venue setups, and collaborate with operational departments to ensure each inspection is seamless and reflects brand standards.
• Support the sales process: Partner closely with the Sales and Events teams to identify client needs, provide property information, follow up on inspection outcomes, and contribute to converting opportunities into confirmed business.
• Build meaningful client relationships: Create memorable first impressions by understanding each client’s vision, answering questions, and delivering a warm, professional, and personalized experience throughout every visit.
• Maintain accurate records and reporting: Track site inspection activities, update client information in sales systems, prepare visit summaries, and provide insights that support business development and future sales strategies.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.