Jefe de Recepción

Hilton; Baja California Sur; On-site; MXN 340,000 - 520,000; Full time

Job summary

Hilton is seeking a Front Office Manager to oversee daily front office operations, guest services, and registration, ensuring a seamless stay for guests. You will monitor guest satisfaction and guide the team to deliver exceptional service.

You will drive upsell opportunities, train staff, and maintain standards across the lobby and front desk. Hilton emphasizes hospitality, integrity, leadership, teamwork, and ownership in daily practice.

Qualifications

• Experience in front office operations
• Ability to lead and train team
• Hospitality-focused mindset

Responsibilities

• Manage daily front office operations including guest service, registration, room inventory, and adherence to standards
• Monitor guest satisfaction and address service issues to improve the guest experience
• Implement revenue initiatives by promoting hotel services and upselling rooms
• Provide regular updates and training to ensure staff are informed of hotel offerings and local attractions
• Welcome guests, respond to inquiries, and resolve concerns to uphold service standards
• Supervise and support front office staff, monitor performance, and foster a positive work environment

Skills

Leadership

Guest Service

Operations Management

Communication

Job description

Job Identification: 227700

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Manager , you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards

• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience

• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards

• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay - we're a great place to work.