Técnico de Soporte TI Junior — Formación y Crecimiento

Placements24; Chihuahua; On-site; MXN 89,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Comprehensive training

Job summary

Placements24 in Chihuahua, Mexico seeks a Junior IT Support Technician to join our client’s team. You will provide first-line technical support, troubleshoot hardware and software, and assist with network maintenance. This entry-level role offers hands-on learning in a professional, supportive environment.

The ideal candidate has foundational IT knowledge, good communication, and a willingness to learn. On-site work in Chihuahua with comprehensive training and career advancement opportunities

Qualifications

• High school diploma or equivalent; IT degree preferred.
• Foundational knowledge of Windows and macOS.
• Familiarity with TCP/IP, DNS, DHCP basics.
• Experience with helpdesk tickets is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide first-line support for computer systems, software, and hardware.
• Respond to queries in person, by phone, email, or chat.
• Install, modify, and repair hardware and software.
• Run diagnostic programs to resolve issues.
• Help manage user accounts and access rights.
• Setup and troubleshoot network devices.
• Monitor network performance and perform basic maintenance.
• Document issues and resolutions in the helpdesk system.
• Guide end-users on using tech solutions.

Skills

Networking basics

Analytical thinking

Customer service

Time management

Team collaboration

Education

High school diploma or equivalent

IT-related certification preferred

Tools

Windows OS

macOS

Helpdesk ticketing systems

Networking basics

Job description

Placements24 in Chihuahua, Mexico seeks a Junior IT Support Technician to join our client’s team. You will provide first-line technical support, troubleshoot hardware and software, and assist with network maintenance. This entry-level role offers hands-on learning in a professional, supportive environment.

The ideal candidate has foundational IT knowledge, good communication, and a willingness to learn. On-site work in Chihuahua with comprehensive training and career advancement opportunities