Ingeniero de Soporte Técnico y Mantenimiento Remoto

Placements24; Cuernavaca; Hybrid; MXN 1,318,000 - 2,071,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Professional development

Online training resources

Job summary

Placements24 is seeking a highly qualified Remote Technical Support and Maintenance Engineer to join their client team. This fully remote role suits professionals who thrive in a virtual environment and have deep expertise in systems across hardware, software, and networks.

You will guide clients and field technicians through complex procedures and shape service delivery with clear documentation. The ideal candidate has a Bachelor's degree in engineering, CS, or a related field, 5+ years of

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• Minimum 5 years of experience in technical support, system administration, or maintenance.
• Proficiency diagnosing and resolving complex hardware, software, and network issues.
• Strong understanding of remote management technologies (RDP, VNC, TeamViewer) and network protocols.
• Excellent communication, interpersonal, and customer service skills.
• Fluent in Spanish and English, both written and spoken.

Responsibilities

• Providing advanced remote technical support for hardware, software, and network systems.
• Developing and executing remote maintenance plans for critical infrastructure.
• Guiding on-site personnel and end-users through complex installation and repair processes using remote communication tools.
• Performing root cause analysis for recurring technical issues and implementing corrective actions.
• Creating and maintaining comprehensive technical documentation, including troubleshooting guides and user manuals.
• Collaborating with cross-functional teams to resolve technical challenges and improve service delivery.
• Monitoring system health and performance metrics, and proactively addressing potential issues.
• Managing remote access tools and ensuring data security protocols are followed.
• Participating in the evaluation and implementation of new technologies for remote support.
• Conducting virtual training sessions for clients and support staff.

Skills

Remote support

Troubleshooting

Communication skills

Bilingual English/Spanish

Prioritization

Education

Bachelor's degree or equivalent

Tools

RDP

VNC

TeamViewer

Job description

About the Role

Our client is actively seeking a highly qualified Ingeniero de Soporte Técnico y Mantenimiento Remoto to join their expanding operations. This position is designed for individuals who thrive in a virtual environment and possess a deep understanding of complex technical systems. You will be responsible for providing advanced remote support, ensuring the seamless operation of critical infrastructure, and guiding clients and field technicians through intricate maintenance procedures. This role is fully remote, offering the flexibility to work from anywhere while contributing significantly to our client's success. We are looking for a proactive, detail-oriented professional with strong analytical and communication skills to resolve challenging technical issues and drive efficiency in our client's service delivery. Your expertise will be crucial in maintaining high standards of performance and customer satisfaction across various projects. The ideal candidate is adept at diagnosing problems, implementing solutions, and documenting processes effectively within a remote setting.

Key Responsibilities

• Providing advanced remote technical support for hardware, software, and network systems.


• Developing and executing remote maintenance plans for critical infrastructure.


• Guiding on-site personnel and end-users through complex installation and repair processes using remote communication tools.


• Performing root cause analysis for recurring technical issues and implementing corrective actions.


• Creating and maintaining comprehensive technical documentation, including troubleshooting guides and user manuals.


• Collaborating with cross-functional teams to resolve technical challenges and improve service delivery.


• Monitoring system health and performance metrics, and proactively addressing potential issues.


• Managing remote access tools and ensuring data security protocols are followed.


• Participating in the evaluation and implementation of new technologies for remote support.


• Conducting virtual training sessions for clients and support staff.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.


• Minimum of 5 years of experience in technical support, system administration, or field maintenance.


• Proficiency in diagnosing and resolving complex hardware, software, and network issues.


• Strong understanding of remote management technologies (e.g., RDP, VNC, TeamViewer) and network protocols.


• Excellent communication, interpersonal, and customer service skills.


• Ability to work independently and manage multiple priorities in a fast-paced environment.


• Proficiency in Spanish and English, both written and spoken.


• Experience with scripting or automation tools is a plus.


• Commitment to maintaining a high level of professionalism and technical expertise.


• Demonstrated ability to lead and mentor junior technical staff remotely.

Benefits

This contract position offers a competitive remuneration package, flexible working hours, and significant autonomy. As a fully remote role, it provides an excellent opportunity for work-life balance. Our client provides opportunities for continuous learning and professional development, with access to cutting-edge technologies. You will be part of an innovative and supportive remote team environment. This role, while based in **Cuernavaca, Morelos**, allows you to work from your preferred location. We value your expertise and offer a platform to make a significant impact. Potential for contract extension based on performance and project needs. Access to online training resources and certifications. Join a global company with a strong commitment to its remote workforce.