Técnico de Campo Nivel 2: Infraestructura Telecom y Vehículo

Placements24; Santiago de Querétaro; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Company vehicle and fuel allowance

Health insurance package

Paid vacation and holidays

Opportunities for professional growth

Job summary

Placements24 is seeking a dedicated Field Support Technician Level 2 to support our telecom clients in Querétaro City. The role focuses on diagnosing hardware and software issues, installing and upgrading equipment, and maintaining reliable network connectivity on customer sites.

You will troubleshoot TCP/IP networks, configure routers and switches, and collaborate with Level 3 teams. The position requires strong customer service, independent field work, and a valid driver's license.

Qualifications

• Experience as Field Support Technician or similar in telecom preferred.
• Strong knowledge of networking protocols and hardware.
• Proven ability to diagnose hardware/software issues in the field.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues on client sites.
• Install, configure, and maintain telecommunications equipment (routers, switches, APs).
• Perform site surveys and implement network solutions for clients.
• Document issues and resolutions in the ticketing system and coordinate with Level 3.

Skills

Network Troubleshooting

Customer Service

Field Work

Problem Solving

Education

High School Diploma

Associate or Bachelor’s preferred

Tools

Windows

Linux

Ticketing Systems

TCP/IP

Job description

Placements24 is seeking a dedicated Field Support Technician Level 2 to support our telecom clients in Querétaro City. The role focuses on diagnosing hardware and software issues, installing and upgrading equipment, and maintaining reliable network connectivity on customer sites.

You will troubleshoot TCP/IP networks, configure routers and switches, and collaborate with Level 3 teams. The position requires strong customer service, independent field work, and a valid driver's license.