Técnico de Soporte de Campo para Telecomunicaciones

Placements24; Toluca; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Company vehicle

Ongoing training

Career advancement

Tools provided

Job summary

Placements24 is seeking a proactive Telecommunication Field Support Technician for the Toluca, State of Mexico area. You will install, troubleshoot, and maintain telecom equipment at customer sites, ensuring reliable services and high customer satisfaction.

The role requires hands-on work, problem-solving, and the ability to work independently in field conditions. A high school diploma with electronics/telecom training an advantage, plus a valid driver’s license, are preferred.

Qualifications

• High school diploma or equivalent; technical training in electronics/telecommunications is a significant advantage.
• Previous experience in a field technician role in telecoms.
• Knowledge of residential and business telecom services (internet, cable, voice).
• Familiarity with hand tools, power tools, and testing equipment used in the field.
• Strong understanding of basic networking principles.
• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and navigate service areas efficiently.
• Valid driver’s license and a clean driving record.
• Physical capability to climb ladders and lift equipment.

Responsibilities

• Install, troubleshoot, and repair telecommunications equipment (modems, routers, set-top boxes, voice services).
• Perform diagnostic tests on networks and equipment to identify and resolve issues.
• Ensure proper functioning of installed services at customer premises.
• Educate customers on using services and equipment.
• Interpret technical docs, service orders, and network diagrams.
• Maintain company vehicle, tools, and equipment in good condition.
• Follow safety protocols while on-site.
• Respond to service calls and complete work orders within timeframes.
• Provide feedback on recurring issues to management.

Skills

Customer service

Networking basics

Independent work

Time management

Driver's license

Education

High school diploma or equivalent

Technical training in electronics/telecommunications (advantage)

Tools

Hand tools

Power tools

Testing equipment

Job description

About the Role

Our client is seeking a proactive and skilled Técnico de Soporte de Campo para Telecomunicaciones to serve the Toluca, State of Mexico region. This role is crucial for providing on-site technical support, installation, and maintenance of telecommunications equipment and services for our diverse client base. You will be the primary point of contact for resolving technical issues at customer locations, ensuring high levels of service and customer satisfaction. The ideal candidate is technically adept, enjoys problem-solving, and can work independently in the field. This position requires a hands‑on approach and a commitment to delivering reliable telecommunications solutions. Your contribution will be vital to maintaining excellent service quality and customer trust.

Key Responsibilities

• Installing, troubleshooting, and repairing telecommunications equipment, including internet modems, routers, set-top boxes, and voice services.
• Performing diagnostic tests on network connections and equipment to identify and resolve issues.
• Ensuring proper functioning of all installed equipment and services at customer premises.
• Educating customers on the use of their services and equipment.
• Reading and interpreting technical documentation, service orders, and network diagrams.
• Maintaining company vehicle, tools, and equipment in good working order.
• Adhering to all company safety protocols and procedures while working on‑site.
• Responding to customer service calls and completing assigned work orders within specified timeframes.
• Providing feedback to management on recurring issues and potential service improvements.

Requirements

• High school diploma or equivalent; technical training or certification in electronics or telecommunications is a significant advantage.
• Previous experience in a field technician role, preferably within the telecommunications industry.
• Knowledge of residential and business telecommunications services, including internet, cable TV, and voice.
• Familiarity with hand tools, power tools, and testing equipment used in the field.
• Strong understanding of basic networking principles.
• Excellent customer service and communication skills.
• Ability to work independently, manage time effectively, and navigate service areas efficiently.
• Valid driver's license and a clean driving record.
• Physical capability to work in various environments, including climbing ladders and lifting equipment.

Benefits

Our client offers competitive compensation, health benefits, company-provided tools and vehicle, ongoing training, and opportunities for career advancement. This is a field-based position essential for serving our customers in the Toluca, State of Mexico area. Join our dedicated team and make a difference in connectivity.