Technical Support Specialist - Hybrid & Night Shift

Zebra Technologies; Ciudad de México; Híbrido; MXN 180.000 - 300.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work

Summer Flex Fridays

Focus Fridays

Well-being day

Resumo da vaga

Zebra Technologies is seeking a customer support professional to resolve technical issues via phone, email, and chat. You will document interactions in real time and escalate complex problems under supervision, while learning multiple applications and platforms.

The role requires a bachelor’s in a technical field or equivalent experience, 1–2+ years’ IT/customer support, and fluent English. Hybrid work and night shifts are part of the schedule.

Qualificações

• Bachelor's degree in Systems Engineering, Computer Science, IT, or a closely related technical field or equivalent practical experience.
• 1-2+ years of professional experience in technical customer support, IT helpdesk, or customer service operations.
• Full availability and commitment to work the Mexico Night Shift (EMEA support hours: 12:00 AM - 8:00 AM or 1:00 AM - 9:00 AM, Monday to Friday).
• Fully aligned with the hybrid schedule: Work from Home (Mon, Tue, Fri) and On-site (Wed, Thu).
• Advanced, fluent professional English (verbal and written) for global customers.
• Proven experience resolving customer issues through telephone, email, and live chat.

Responsabilidades

• Resolves problems with customers via telephone, email or chat sessions using technical product knowledge.
• Identifies and documents customer issues, escalates as directed.
• Develops an understanding of multiple applications and platforms.
• Communicates basic technical solutions to customers with clarity.
• Fully documents customer interactions in real-time in the CRM.

Conhecimentos

Customer Communication

Real-time Documentation

Problem Solving

Issue Escalation

Process Execution

Collaboration

Continuous Learning

Articulation

Core Skills

Formação

Systems Engineering

Computer Science

IT

Ferramentas

Salesforce

ServiceNow

Descrição da vaga

Zebra Technologies is seeking a customer support professional to resolve technical issues via phone, email, and chat. You will document interactions in real time and escalate complex problems under supervision, while learning multiple applications and platforms.

The role requires a bachelor’s in a technical field or equivalent experience, 1–2+ years’ IT/customer support, and fluent English. Hybrid work and night shifts are part of the schedule.