Senior Printing Tech Support Engineer

Zebra Technologies Corporation; México; Hybride; MXN 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Flexible hours

Well-being day

Résumé du poste

Zebra Technologies Corporation is seeking a skilled technical support specialist to resolve complex hardware and software issues across printing portfolios. You will diagnose print engines, calibrate systems, and ensure maximum uptime for critical environments.

Required are 4–5 years in technical support with hardware maintenance, strong MS Office skills, and excellent communication. Hybrid work options and a focus on continuous improvement are offered.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 4–5 years of proven experience in technical support, with emphasis on hardware maintenance.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication in professional language.

Responsabilités

• Diagnose, troubleshoot, and repair print engines, label printers, and mobile printing units to minimize downtime.
• Configure calibration settings and test sensors to ensure barcode/RFID readability.
• Provide exceptional technical support via phone, email, and chat; communicate clearly to customers and management.
• Mentor less experienced agents and contribute to process improvements in the support center.

Connaissances

Technical support

Hardware maintenance

System calibration

Software integration

Microsoft Office

Communication skills

Formation

Bachelor's Degree or equivalent in a technical field

Outils

Microsoft Office

Description du poste

Zebra Technologies Corporation is seeking a skilled technical support specialist to resolve complex hardware and software issues across printing portfolios. You will diagnose print engines, calibrate systems, and ensure maximum uptime for critical environments.

Required are 4–5 years in technical support with hardware maintenance, strong MS Office skills, and excellent communication. Hybrid work options and a focus on continuous improvement are offered.