Senior Printing Support Engineer - Hybrid & Flexible Hours

NCSL International; México; Híbrido; MXN 320.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day

Descripción de la vacante

Zebra Technologies is seeking a skilled Technical Support Engineer to analyze and repair print engines, label printers, and mobile printing units, ensuring maximum uptime in mission-critical environments worldwide.

You will manage escalations, deliver top-tier technical support by phone, email and chat, translate complex concepts into clear terms, mentor colleagues, and contribute to process improvements and reporting.

Formación

• Bachelor's degree or equivalent in a technical field.
• 4–5 years of proven technical support experience with hardware maintenance.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Resolve highly complex, escalated technical issues across hardware and software.
• Deliver exceptional technical support via phone, email and chat.
• Mentor less experienced agents and drive process improvements.

Conocimientos

Hardware maintenance

System calibration

Software integration

Educación

Bachelor's Degree

Herramientas

Microsoft Office

Descripción del empleo

Zebra Technologies is seeking a skilled Technical Support Engineer to analyze and repair print engines, label printers, and mobile printing units, ensuring maximum uptime in mission-critical environments worldwide.

You will manage escalations, deliver top-tier technical support by phone, email and chat, translate complex concepts into clear terms, mentor colleagues, and contribute to process improvements and reporting.