Technical Support Engineer - Night Shift (Mexico)

Zebra Technologies Corporation; México; Hybrid; MXN 190,000 - 279,000; Full time

Job summary

Zebra Technologies Corporation is seeking a Customer Support professional to resolve technical issues for customers via phone, email, or chat. You will document interactions in real-time and escalate when needed while applying basic troubleshooting skills.

The role requires a Bachelor's degree in a technical field and 1–2+ years in a technical support or IT helpdesk environment. The position follows a hybrid schedule in Mexico with U.S. English fluency and strong communication skills.

Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, IT, or closely related field (or equivalent practical technical experience).
• 1–2+ years of professional experience in technical customer support, IT helpdesk, or customer service operations.

Responsibilities

• Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Communicates basic technical solutions to customers in clear language.
• Fully documents customer interactions in real-time.
• Solves problems within defined quality standards with basic understanding of products and customer environments.
• Identifies and escalates complex problems under supervision.
• Works on a limited variety of problems using defined procedures and practices.
• Collaborates with technicians and supervisors to solve problems.
• Familiarizes self with new technologies, products, and platforms.
• Articulates technical issues in simple terms to management and customers.

Skills

Chat management

Documentation

Communication

Troubleshooting

Escalation

Collaboration

Continuous learning

Education

Bachelor's degree in Systems/CS/IT

Tools

Salesforce

ServiceNow

Job description

Zebra Technologies Corporation is seeking a Customer Support professional to resolve technical issues for customers via phone, email, or chat. You will document interactions in real-time and escalate when needed while applying basic troubleshooting skills.

The role requires a Bachelor's degree in a technical field and 1–2+ years in a technical support or IT helpdesk environment. The position follows a hybrid schedule in Mexico with U.S. English fluency and strong communication skills.