Solutions Engineer: Enterprise Integration & Tech Support

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; Ciudad de México; Híbrido; MXN 350.000 - 550.000; Tempo integral

Resumo da vaga

Zebra Technologies is seeking a technical liaison to coordinate between partners, customers, support, sales, engineering, and product management. You will help integrate Zebra products into customer applications and resolve complex technical issues, covering design, development, and delivery of integration solutions.

The role requires translating business challenges into technical solutions, supporting partners and customers' technical resources, and potentially contributing to training

Qualificações

• Bachelor's degree in IT/CS/CE/Telecommunications or related field.
• 1–4 years in technical customer support, helpdesk, or systems engineering.
• Proficiency with hardware, software, and basic networking/cloud basics; familiar with ITSM tools and SLA environments.
• Strong written and verbal English communication.

Responsabilidades

• Act as the technical liaison between Partners, Customers, Tech Support, Sales, Engineering and Product Management.
• Deliver consulting, guidance, and development support to integrate Zebra products and solutions.
• Design, develop, and deliver integration solutions across the implementation lifecycle.
• Translate business challenges into process/technical solutions.
• Provide support for partners and customers' technical resources.
• Manage projects for integration solutions and contribute to training materials.

Conhecimentos

Technical communication

Troubleshooting

Networking basics

Scripting basics

ITSM tools

Formação

Bachelor's degree in IT/CS/CE/Telecommunications

Ferramentas

Jira

Jira Service Management

ServiceNow

Descrição da vaga

Zebra Technologies is seeking a technical liaison to coordinate between partners, customers, support, sales, engineering, and product management. You will help integrate Zebra products into customer applications and resolve complex technical issues, covering design, development, and delivery of integration solutions.

The role requires translating business challenges into technical solutions, supporting partners and customers' technical resources, and potentially contributing to training