Technical Support Specialist — Frontline IT & Training

Tech Economy; Ciudad de México; Presencial; MXN 167.400 - 301.320; Jornada completa

Descripción de la vacante

Bain & Company in Mexico City seeks a TSG Support Coordinator to be the first point of contact for employees needing help with technology. You will install, configure, troubleshoot, and manage accounts to keep our teams productive and secure.

You will coordinate vendor repairs, assist with testing and upgrades, and lead end-user training sessions. A 1–3+ year background in IT support plus strong customer service skills are required.

Formación

• 1–3+ years of experience in IT or customer-facing technology support.
• Demonstrated interest and aptitude in technology.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage time effectively in a fast-paced, multitasking environment.
• Calm and clear-headed under pressure.
• Team-oriented with a proactive approach to helping others.
• Comfortable occasionally working extended hours to support urgent projects.

Responsabilidades

• Provide frontline support for IT-related issues and service requests.
• Install, configure, and upgrade operating systems and software.
• Troubleshoot and resolve hardware and software problems.
• Maintain inventory, repair logs, and activity tracking systems.
• Enforce TSG technology policies and best practices.
• Manage user accounts and access permissions.
• Coordinate vendor repairs and off-site service needs.
• Assist with application testing and technology upgrades.
• Monitor system backups and test recovery processes.
• Lead end-user training sessions and develop support materials.
• Support onboarding for new TSG team members.

Conocimientos

IT Support

Customer Service

Troubleshooting

Communication

Time Management

Teamwork

Pressure Handling

Educación

Associate's or Bachelor's degree, or equivalent experience

Descripción del empleo

Bain & Company in Mexico City seeks a TSG Support Coordinator to be the first point of contact for employees needing help with technology. You will install, configure, troubleshoot, and manage accounts to keep our teams productive and secure.

You will coordinate vendor repairs, assist with testing and upgrades, and lead end-user training sessions. A 1–3+ year background in IT support plus strong customer service skills are required.