Technical CSR – Frick Parts: Global Customer Support

Johnson Controls; San Pedro Garza García; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Professional development opportunities

Inclusive workplace culture

Global impact projects

Descripción de la vacante

Johnson Controls is seeking a Customer Service Representative (CSR) for Frick Parts to manage complex orders, inquiries, and complaints related to technical products. You will build strong relationships with clients and internal teams to ensure delivery excellence across markets.

You will collaborate with sales and supply chain, provide expert product support, and keep detailed service records, upholding safety and high ethical standards in every interaction.

Formación

• University degree or equivalent combination of education and experience.
• Extensive experience in customer service, particularly with technical products or services.
• Excellent communication skills with proficiency in English; additional languages are advantageous.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Proficiency in MS Office and familiarity with CRM systems or similar tools.

Responsabilidades

• Oversee and execute complex customer orders, inquiries, and complaints related to technical products and services.
• Build and maintain robust relationships with clients and internal teams to ensure delivery excellence.
• Collaborate with sales and supply chain teams to address order-related challenges and improve operations.
• Provide expert technical support and resolve customer inquiries effectively to drive customer satisfaction.

Conocimientos

Customer service experience

English proficiency

Communication skills

Organizational skills

Educación

University degree or equivalent

Herramientas

MS Office

CRM systems

Descripción del empleo

Johnson Controls is seeking a Customer Service Representative (CSR) for Frick Parts to manage complex orders, inquiries, and complaints related to technical products. You will build strong relationships with clients and internal teams to ensure delivery excellence across markets.

You will collaborate with sales and supply chain, provide expert product support, and keep detailed service records, upholding safety and high ethical standards in every interaction.