Csr Frick Parts

Johnson Controls; Monterrey; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Inclusive workplace culture

Job summary

Johnson Controls is seeking a Customer Service Representative (CSR) Frick Parts in Monterrey to manage complex customer orders and inquiries related to technical products. You will collaborate with sales and supply chain teams to ensure delivery excellence and provide expert technical support to customers.

The role requires a university degree or equivalent, strong customer service experience with technical products, and excellent English communication.

Qualifications

• University degree or equivalent; 1 year post-graduate or 6 years with a 2-year degree.
• Extensive experience in customer service, particularly with technical products or services.
• Excellent communication skills with proficiency in English; additional languages are advantageous.

Responsibilities

• Oversee and execute complex customer orders, inquiries, and complaints related to technical products and services.
• Collaborate with sales and supply chain teams to address order-related challenges.
• Provide expert technical support and problem-solving to resolve customer inquiries effectively.
• Maintain detailed records of all service interactions and transactions.

Skills

Customer service experience

Technical product knowledge

English communication

MS Office

CRM systems

Education

University degree or equivalent

Tools

CRM software

MS Office

Job description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for aCustomer Service Representative (CSR) Frick Parts.

What will you do?

As a CSR Frick Parts, you will oversee and execute complex customer orders, inquiries, and complaints related to technical products and services. You will proactively build and maintain robust relationships with clients and internal teams and ensure delivery excellence across diverse product markets.

How will you do it?

• Efficiently manage customer orders to guarantee compliance with company policies and seamless fulfillment, ensuring high-quality service delivery.Your approach will include a proactive focus on removing obstacles and streamlining processes to prioritize customer satisfaction.
• Engage collaboratively with sales and supply chain teams to address order-related challenges, fostering a culture of mutual trust and shared goals.Through diverse perspectives and teamwork, you will enhance operational effectiveness.
• Provide expert technical support, leveraging problem-solving skills to resolve customer inquiries effectively.Commitment to continuous improvement and accountability will drive your success in achieving optimal outcomes.
• Maintain detailed records of all service interactions and transactions, ensuring transparency and integrity in all communications.This practice underscores the importance of safety and ethical standards in every aspect of your role.

What are we looking for?

• A University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree).
• Extensive experience in customer service, particularly with technical products or services.
• Excellent communication skills with proficiency in English; additional languages are advantageous.
• Strong organizational skills and an ability to manage multiple tasks effectively.
• Proficiency in MS Office and familiarity with CRM systems or similar tools.

What do we offer?

• Comprehensive benefits package.
• Opportunities for professional development and growth.
• Supportive and inclusive workplace culture.
• Engagement in meaningful projects with a global impact.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.