Support Engineer II - TMS

JDA Software; Monterrey; Presencial; MXN 360.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Christmas Bonus (30 days)

Savings Fund

15 Vacation Days first year and 60% 4?

Major and Minor Medical Service foryou

Life Insurance

Descripción de la vacante

Blue Yonder is the AI company for supply chain, leading end-to-end digital transformation with a unified, AI-driven platform. We empower businesses to operate sustainably, scale profitably, and delight customers at machine speed.

As a Support Engineer II in Monterrey, you will deliver high-quality solution support, own incidents, and develop automation to improve operations. You will work with Azure, Oracle/SQL Server, and cutting-edge tooling to resolve complex issues and drive customer success.

Formación

• 4 years of industry experience in support engineering or related roles.
• Strong troubleshooting and problem-solving mindset.
• Ability to learn independently in a fast-paced environment.
• Excellent customer service and communication skills.

Responsabilidades

• Deployment and troubleshooting of application-related issues.
• Troubleshooting, fixing, and preventing availability issues.
• Application health monitoring.
• Developing automations (Python, Cycle, RPA, etc.).
• DB health analysis (statistics, fragmentation, query plans, indexes).
• Handle critical cases.

Conocimientos

Interpersonal skills

Troubleshooting mindset

Customer service

Communication skills

Self-learning

Empathy

Herramientas

Python

MS Azure

AppDynamics

Splunk

PLSQL

Oracle/SQL Server

Windows/Unix OS Concepts

Descripción del empleo

Job Title: Support Engineer II – TMS Overview Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies. Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

• Deployment and troubleshooting application related issues
• Troubleshooting, fixing, and preventing application availability issues
• Application health monitoring
• Developing automations (Python, Cycle, RPA etc.)
• DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)
• Responsible to handle Critical Cases

What we are looking for:

• Industry experience: 4 years of experience
• Interpersonal Skills Desired
• Troubleshooting & Problem-Solving mindset
• Self-learning
• Empathy
• Customer Service
• Communication skills

Technical Skills:

• Experience with any Transportation Management system
• PLSQL
• Oracle/SQL Server Database
• Windows/Unix OS Concepts
• Python
• MS Azure
• App Dynamics
• Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

#LI-JA1

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well‑being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666