Technical Analyst INT

Blue Yonder; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Blue Yonder in Monterrey seeks an experienced Technical Operations professional to own incident triage, root-cause analysis and automation. You will maintain runbooks, monitor ETL pipelines, and surface trends through dashboards to drive reliability and capacity planning.

You will collaborate on releases, changes and testing, mentor junior analysts, and participate in on-call rotations, applying strong communication to translate complex issues for stakeholders.

Formación

• 3–5 years of experience in technical operations, SRE, or systems administration.
• Strong scripting/automation skills (Python, Bash, PowerShell) and proficient SQL for troubleshooting.
• Hands-on experience with monitoring/observability tools and incident management platforms.

Responsabilidades

• Lead triage and resolution of medium-to-high priority incidents; coordinate cross-functional responders and communicate status to stakeholders.
• Conduct root-cause analysis and implement permanent fixes or reliable workarounds; run post-incident reviews and track corrective actions.
• Maintain and improve runbooks, playbooks, monitoring, alerting and automation to reduce manual toil.
• Monitor, validate and troubleshoot scheduled batch jobs, ETL pipelines and integrations; manage reruns and capacity issues.
• Build and maintain dashboards and operational reports to surface trends, capacity needs and SLA adherence.
• Support releases, configuration changes and integration testing; validate rollback plans and deployment impacts.
• Identify recurring issues and translate them into prioritized product/engineering improvements.
• Mentor junior analysts and contribute to onboarding, documentation and best practices.
• Participate in on-call rota as required, following escalation and communication standards.

Conocimientos

Python

Bash

PowerShell

SQL

Grafana

Prometheus

Datadog

ELK

PagerDuty

OpsGenie

ServiceNow

Jira

AWS

Azure

GCP

Docker

Kubernetes

Descripción del empleo

Key responsibilities

• Lead triage and resolution of medium-to-high priority incidents; coordinate cross-functional responders and communicate status to stakeholders.


• Conduct root-cause analysis and implement permanent fixes or reliable workarounds; run post-incident reviews and track corrective actions.


• Maintain and improve runbooks, playbooks, monitoring, alerting and operational automation to reduce manual toil.


• Monitor, validate and troubleshoot scheduled batch jobs, ETL pipelines and integrations; manage reruns, dependency chains and capacity issues.


• Build and maintain dashboards and operational reports to surface trends, capacity needs and SLA adherence.


• Support releases, configuration changes and integration testing; validate rollback plans and deployment impacts.


• Identify recurring issues and translate them into prioritized product/engineering improvements.


• Mentor junior analysts and contribute to onboarding, documentation and best practices.


• Participate in on-call rota as required, following escalation and communication standards.

Required qualifications

• 3-5 years experience in technical operations, support engineering, SRE, or systems administration.


• Strong scripting/automation skills (Python, Bash, PowerShell) and proficient SQL for troubleshooting and data analysis.


• Hands-on experience with monitoring/observability tools (e.g., Grafana, Prometheus, Datadog, ELK) and incident management (PagerDuty, OpsGenie, ServiceNow, Jira).


• Working knowledge of cloud platforms (AWS/Azure/GCP) and containerization/orchestration (Docker, Kubernetes).


• Solid troubleshooting, communication and stakeholder-management skills; ability to explain technical issues to non-technical audiences.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.