Technical Account Manager

HCLTech; Región Centro; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

A leading technology firm located in Mexico, Jalisco is seeking a seasoned professional to take ownership of technical customer success. The role requires over 7 years' experience in technical customer-facing positions, with expertise in UiPath and a solid background in programming, particularly .NET and Linux systems. Ideal candidates will have strong analytical skills and the ability to communicate effectively, including presenting to large audiences. A willingness to travel is also required.

Qualifications

• Minimum of 7+ years of experience in technical customer-facing roles.
• UiPath experience or other automation products is desired.
• Experience with server infrastructure, IT, network troubleshooting, and security.
• Fluency in English is required.

Responsibilities

• Take ownership of customers' technical success.
• Engage with customers for strategic adoption plans.
• Provide technical advisory and infrastructure support.
• Conduct design and code reviews.

Skills

Technical customer-facing roles

UiPath or intelligent automation products

Linux-based systems administration

Programming (.NET, C#, C++, VB, Java, Python, PowerShell)

SaaS and Cloud technical background

Analytical and problem-solving skills

Excellent verbal and written communication skills

Presentation skills

Job description

Responsibilities

• Take ownership of your customers' technical success with the us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Qualifications

• A minimum of 7+ years of professional experience in technical customer-facing roles
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands‑on experience in digital technologies
• Strong analytical and problem‑solving skills
• Self‑motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Willingness to travel up to 25%

Required Skills

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.