Senior Technical Account Manager: Post-Implementation

Backbase; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Backbase is seeking a technically skilled Manager to oversee a portfolio of customer accounts and own post-implementation support for the Backbase platform. You will serve as the key technical contact, translating complex concepts for non-technical stakeholders and leading strategic technical discussions with customers’ senior teams.

You will collaborate with VP of Technology, Sr Technical Director, and customer teams to ensure successful digital transformations, deliver product adoption

Formación

• 10+ years overall experience with leadership in technical troubleshooting.
• Excellent written, verbal and presentation skills for diverse audiences.
• Solid background building and designing banking software, especially in digital transformation projects.
• Experience with Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes, Swift.

Responsabilidades

• Use your troubleshooting expertise to define and drive clients’ overall technical strategy.
• Address product-related queries with product experts and stakeholders across Backbase.
• Build strong relationships with key stakeholders including lead architects and CIOs.
• Advocate for the client and bring the voice of the customer into Backbase.
• Identify opportunities for better product adoption and align requirements with the R&D roadmap.
• Collaborate with R&D to collect feedback and identify new features or products.
• Analyze customer needs and suggest upgrades or additional features.
• Work with Product Engineering and Project Implementation teams to ensure successful deployments.

Conocimientos

Technical leadership

Stakeholder communication

Banking software knowledge

Post-implementation support

Product feedback collection

Herramientas

Java

Spring

Maven

Gradle

Angular

Kotlin

Cloud deployments

Docker

Kubernetes

Swift

AWS (certification)

Descripción del empleo

Backbase is seeking a technically skilled Manager to oversee a portfolio of customer accounts and own post-implementation support for the Backbase platform. You will serve as the key technical contact, translating complex concepts for non-technical stakeholders and leading strategic technical discussions with customers’ senior teams.

You will collaborate with VP of Technology, Sr Technical Director, and customer teams to ensure successful digital transformations, deliver product adoption