Technical Account Manager — Network Security & Support

Zoomcar; México; Presencial; MXN 850.000 - 1.300.000; Jornada completa

Descripción de la vacante

Fortinet is seeking a Technical Account Manager in Mexico to be the primary technical contact for premium customers, delivering expert support and guidance on Fortinet solutions. You will analyze configurations, grow knowledge of customer networks, and lead weekly status calls to report progress and risks.

The role emphasizes strong communication, advanced English, and willingness to travel within LATAM. You will develop deployment and troubleshooting methodologies and educate customers through

Formación

• Minimum five years of professional experience in the network industry.
• Strong network security and routing expertise.
• Excellent customer service and communications skills.
• Advanced English required.
• Certifications such as CCNA/CCNP/CCIE or CISSP are preferred.

Responsabilidades

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Conocimientos

Network security

Routing experience

Customer service

English proficiency

Scripting

Analytical thinking

Herramientas

MS Word

PowerPoint

Excel

Scripting languages

Windows Server

Descripción del empleo

Fortinet is seeking a Technical Account Manager in Mexico to be the primary technical contact for premium customers, delivering expert support and guidance on Fortinet solutions. You will analyze configurations, grow knowledge of customer networks, and lead weekly status calls to report progress and risks.

The role emphasizes strong communication, advanced English, and willingness to travel within LATAM. You will develop deployment and troubleshooting methodologies and educate customers through