Technical Account Manager: Network & Security (LATAM)

Fortinet, Inc.; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Fortinet, Inc. in Mexico City is seeking an experienced security-focused professional to analyze network configurations and customer data, provide actionable recommendations, and deliver knowledge transfer such as webinars or workshops.

You will support LATAM customers via email and phone, perform analysis of requests, and drive improvements through best-practice documentation. The role requires advanced English, five years in networking, and certifications are a plus.

Qualifications

• Minimum of five years relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Exceptional customer service orientation and strong communications skills.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• Proficient with MS Word, PowerPoint, and Excel.
• Scripting and Windows server app experience.
• Willing to travel
• Advanced English level.

Responsibilities

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Skills

Network security

Routing

Customer service

Advanced English

Scripting

MS Office

Certifications

Willing to travel

Tools

MS Word

PowerPoint

Excel

Job description

Fortinet, Inc. in Mexico City is seeking an experienced security-focused professional to analyze network configurations and customer data, provide actionable recommendations, and deliver knowledge transfer such as webinars or workshops.

You will support LATAM customers via email and phone, perform analysis of requests, and drive improvements through best-practice documentation. The role requires advanced English, five years in networking, and certifications are a plus.