Technical Account Manager, Network Intelligence & DX

Cisco Systems; Región Centro; Vor Ort; MXN 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Cisco ThousandEyes is seeking a Technical Account Manager to advocate for assigned accounts and drive long-term platform adoption. You will analyze complex network performance data to provide actionable insights and partner with Engineering, Sales, Product, and Customer Success teams to ensure outcomes.

You will lead periodic business reviews and health check-ins to align solutions with evolving infrastructure goals and to drive measurable value realization for global enterprises.

Qualifikationen

• Bachelor’s degree in a related field or higher with experience.
• Experience in customer-facing technical roles (TAM, SE, PS).
• Strong knowledge of HTTP, DNS, TCP/IP and BGP.
• Experience administering Linux systems and reading logs.
• Experience with network/application performance analysis tools.

Aufgaben

• Advocate for assigned accounts and drive technical success.
• Analyze complex network data to provide actionable insights.
• Lead business reviews and health check-ins with cross-functional teams.
• Collaborate with Engineering, Sales, Product, and Customer Success to ensure value realization.

Kenntnisse

Customer-facing experience

Network protocols knowledge

Linux administration

Performance analysis

Communication and writing

Project management

Remote collaboration

Learning new technologies

Problem solving

Ausbildung

Bachelor’s degree

Master’s degree

PhD

Tools

Docker

Kubernetes

Python

JavaScript

KVM

VMware

Hyper-V

VirtualBox

Jobbeschreibung

Cisco ThousandEyes is seeking a Technical Account Manager to advocate for assigned accounts and drive long-term platform adoption. You will analyze complex network performance data to provide actionable insights and partner with Engineering, Sales, Product, and Customer Success teams to ensure outcomes.

You will lead periodic business reviews and health check-ins to align solutions with evolving infrastructure goals and to drive measurable value realization for global enterprises.