Strategic Technical Account Manager, Network Intelligence

Cisco Systems; Ciudad de México; On-site; MXN 860,000 - 1,100,000; Full time

Job summary

Cisco ThousandEyes is seeking a Technical Account Manager to be the primary advocate for assigned accounts, orchestrating technical success and guiding long‑term platform adoption.

You will analyze complex network performance data to provide actionable insights, collaborating with Engineering, Sales, Product, and Customer Success to drive measurable value and strengthen customer relationships through high‑touch partnership.

Qualifications

• Bachelor's, Master's, or PhD with relevant experience as listed.
• Experience in a customer-facing technical role such as TAM, SE, or PS.
• Proficiency with HTTP, DNS, TCP/IP, and BGP protocols.
• Experience administering Linux systems and network connectivity checks.
• Experience with application and network performance analysis tools.

Responsibilities

• Serve as the primary advocate for assigned accounts and drive platform adoption.
• Analyze complex network performance data to provide actionable insights.
• Lead business reviews and health check-ins with cross-functional teams.
• Collaborate with Engineering, Sales, Product, and Customer Success to ensure value realization.
• Support high-touch partnership and contribute to customer retention.

Skills

Customer-facing tech experience

HTTP DNS TCP/IP BGP

Linux system administration

Network performance analysis

Technical communication

Education

Bachelor's degree in related field

Master's degree in related field

PhD in related field

Tools

Docker

Kubernetes

Python

Job description

Cisco ThousandEyes is seeking a Technical Account Manager to be the primary advocate for assigned accounts, orchestrating technical success and guiding long‑term platform adoption.

You will analyze complex network performance data to provide actionable insights, collaborating with Engineering, Sales, Product, and Customer Success to drive measurable value and strengthen customer relationships through high‑touch partnership.