Strategic Technical Account Manager — Network Intelligence

Cisco Systems, Inc; Ciudad de México; Hybrid; MXN 1,500,000 - 2,100,000; Full time

Job summary

Cisco ThousandEyes seeks a Technical Account Manager to advocate for assigned accounts, driving technical success and platform adoption. You will analyze complex network data and partner with engineering, sales, product, and customer success teams to deliver value.

Your role centers on guiding global enterprises through technical landscapes, improving retention and satisfaction, and ensuring Cisco ThousandEyes delivers measurable business impact.

Qualifications

• Bachelor's or higher with 7+ years of related experience, or 4+ with a master's, or 1+ with a PhD.
• Customer-facing technical role experience such as TAM, Solutions Engineering, or Professional Services.
• Experience with HTTP, DNS, TCP/IP and BGP.
• Linux system administration experience, including logs and connectivity checks.
• Experience with application and network performance analysis solutions.

Responsibilities

• Advocate for assigned accounts and orchestrate technical success.
• Analyze network performance data to provide actionable insights.
• Lead periodic business reviews and technical health check-ins.
• Collaborate with Engineering, Sales, Product, and Customer Success teams.
• Drive measurable value realization and customer retention.

Skills

Communication skills

Customer-facing experience

Technical analysis

Networking knowledge

Education

Bachelor's degree

Master's degree

PhD

Tools

Docker

Kubernetes

Python

JavaScript

Linux

AWS

Job description

Cisco ThousandEyes seeks a Technical Account Manager to advocate for assigned accounts, driving technical success and platform adoption. You will analyze complex network data and partner with engineering, sales, product, and customer success teams to deliver value.

Your role centers on guiding global enterprises through technical landscapes, improving retention and satisfaction, and ensuring Cisco ThousandEyes delivers measurable business impact.