Technical Account Manager | ThousandEyes

Cisco Systems, Inc; Ciudad de México; Hybrid; MXN 1,500,000 - 2,100,000; Full time

Job summary

Cisco ThousandEyes seeks a Technical Account Manager to advocate for assigned accounts, driving technical success and platform adoption. You will analyze complex network data and partner with engineering, sales, product, and customer success teams to deliver value.

Your role centers on guiding global enterprises through technical landscapes, improving retention and satisfaction, and ensuring Cisco ThousandEyes delivers measurable business impact.

Qualifications

• Bachelor's or higher with 7+ years of related experience, or 4+ with a master's, or 1+ with a PhD.
• Customer-facing technical role experience such as TAM, Solutions Engineering, or Professional Services.
• Experience with HTTP, DNS, TCP/IP and BGP.
• Linux system administration experience, including logs and connectivity checks.
• Experience with application and network performance analysis solutions.

Responsibilities

• Advocate for assigned accounts and orchestrate technical success.
• Analyze network performance data to provide actionable insights.
• Lead periodic business reviews and technical health check-ins.
• Collaborate with Engineering, Sales, Product, and Customer Success teams.
• Drive measurable value realization and customer retention.

Skills

Communication skills

Customer-facing experience

Technical analysis

Networking knowledge

Education

Bachelor's degree

Master's degree

PhD

Tools

Docker

Kubernetes

Python

JavaScript

Linux

AWS

Job description

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

The ThousandEyes Technical Account Manager (TAM) team serves as the strategic bridge between our cutting‑edge network intelligence platform and our customers' most critical digital initiatives. We function as trusted advisors, proactively guiding global enterprises through complex technical landscapes to ensure they derive maximum value from our solutions. Our team thrives on a culture of collaborative problem‑solving, where curiosity is celebrated and deep technical expertise is shared freely across the group. We are incredibly excited to welcome a new member who is passionate about delivering exceptional customer outcomes and thrives in an environment that values innovation and high‑touch partnership.

Your Impact

As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long‑term platform adoption. You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities. By partnering with Engineering, Sales, product, and Customer Success teams, you will lead periodic business reviews and technical health check‑ins to ensure our solutions align with evolving infrastructure goals and drive measurable value realization. Your work directly impacts customer retention and satisfaction, positioning you as a vital pillar in the continued growth and market influence of ThousandEyes.

Minimum Qualifications

• Bachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related, or PhD with 1+ years of related experience.
• Experience in a customer‑facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.
• Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience administering Linux systems, including reading system logs and checking network connectivity.
• Experience with application and network performance analysis solutions.

Preferred Qualifications

• Ability to communicate data‑supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.
• Cisco CCNA or DevNet, or Cloud (AWS) certification.
• Experience with Cloud/SaaS software products.

• Experience with at least one virtualization platform: KVM, VMware, Hyper‑V, or VirtualBox.

• Experience administering containers with Docker or Kubernetes.

• Experience troubleshooting authentication, permissions, or single sign‑on in software services.

• Experience using Python or JavaScript to collect or analyze technical data or automate checks.

• Experience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.