Technical Account Manager - Customer Success & Solutions

dLocal; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Fintech industry environment

Referral bonus program

Social budget and team events

dLocal Houses for global team weeks

Descripción de la vacante

dLocal in Mexico City is seeking a Technical Account Manager to guide customers through onboarding, product adoption, and expansion into new markets. You will work closely with product and engineering teams to tailor solutions and ensure a successful integration.

The role requires strong technical knowledge, excellent communication skills, and a customer-first mindset. You will manage multiple projects, analyze requirements, and help maximize revenue while building lasting relationships with

Formación

• Bachelor’s degree in engineering or computer science.
• 4+ years of experience in similar positions.
• Experience dealing with customers from a technical approach.
• Experience with APIs and explaining them to third parties.
• Fluent written and spoken English.
• Knowledge of SQL.
• Experience delivering client-focused solutions.
• Passion for customer success and understanding client needs.
• Excellent interpersonal and communication skills.
• Excellent analytical, technical, problem-solving and project management skills.
• Exceptional organizational skills, with ability to manage multiple activities and projects.
• Experience in payments is a plus.
• Ability to write and speak other languages is a plus.

Responsabilidades

• Provide top-quality technical service before, during, and after onboarding into new markets, products or operations.
• Acquire excellent product and technical knowledge to assess quality for customers.
• Help maximize the company’s revenue.
• Expand relationships by developing new products and operations.
• Analyze prospects’ requirements and help develop solutions meeting those needs.
• Collaborate with Product and Engineering to customize products for customers.
• Manage customer expectations and drive customer satisfaction.
• Build and maintain strong relationships as the owner of the technical relationship.
• Monitor product integration progress and ramp-up to ensure success.

Conocimientos

4+ years experience

Technical customer handling

APIs

English fluency

SQL knowledge

Client-focused solutions

Customer success mindset

Interpersonal communication

Analytical and problem solving

Project management

Payments knowledge

Multilingual ability

Educación

Bachelor’s degree in engineering or computer science

Herramientas

APIs

SQL

Descripción del empleo

dLocal in Mexico City is seeking a Technical Account Manager to guide customers through onboarding, product adoption, and expansion into new markets. You will work closely with product and engineering teams to tailor solutions and ensure a successful integration.

The role requires strong technical knowledge, excellent communication skills, and a customer-first mindset. You will manage multiple projects, analyze requirements, and help maximize revenue while building lasting relationships with