Technical Account Manager (Bilingual Spanish/English)

tealium; Ciudad de México; On-site; MXN 900,000 - 1,350,000; Full time

Job summary

Tealium seeks a strategic Technical Account Manager (TAM) to serve enterprise clients, bridging business strategy and technical execution. You will guide platform configuration, optimization, and value realization across the customer data ecosystem.

You will own customer health, mitigate risks, and leverage AI-enabled workflows to accelerate time-to-value. The ideal candidate will collaborate with product, engineering, and customer success teams to advocate for customer needs, influence

Qualifications

• Bilingual fluency in Spanish and English for written and spoken communication.
• Experience in client-facing technical account management or technical consulting in a SaaS enterprise environment.
• Hands-on experience with Tealium solutions or broader adtech/martech ecosystem.

Responsibilities

• Own end-to-end technical relationship and account strategy for assigned enterprise customers.
• Drive proactive account health management using data-driven insights and AI-assisted analytics.
• Lead strategic technical conversations and architectural discussions with clients.

Skills

Spanish & English bilingual

SaaS technical account management

Adtech/Martech domain knowledge

Job description

WHO WE ARE

Tealium is the Customer Data Infrastructure for a world where data is always moving. We connect the interaction, data, and experience layers so organizations can collect signals from anywhere, build context in real time, and activate it wherever it’s needed - across agents, apps, and physical devices.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms

2025 TrustRadius Award Winner: Buyer's Choice

2024 Invoca Partner Collaboration Award

2024 G2 Leader in Tag Management & Enterprise Data Governance

Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

Named on Destination CRM's 2024 Top 100 Technologies List for Sales

Named on the 2024 Best and Brightest in the Nation list

BuiltIn's 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a strategic, driven Technical Account Manager (TAM) to serve as a trusted advisor and primary technical authority for our enterprise customers. In this pivotal role, you will bridge the gap between complex business strategy and technical execution, guiding clients through platform configuration, optimization, and value realization across their customer data ecosystem. By taking complete ownership of customer health, proactively mitigating technical risks, and leveraging AI-enabled workflows to streamline support, you will accelerate time-to-value and position Tealium as an indispensable foundation for our clients' digital initiatives.

As the ideal candidate, you possess a blend of SaaS technical expertise, account management acumen, and a relentless focus on measurable business outcomes. You thrive in cross-functional environments, seamlessly collaborating with product, engineering, and customer success teams to advocate for customer needs and influence product roadmaps. With deep expertise in modern adtech and martech landscapes, you bring an ownership mentality to every interaction, turning complex technical challenges into strategic opportunities, fostering transparent communication across all organizational levels, and driving long-term customer retention and growth.

The ideal candidate will be located in or near Mexico City to facilitate regular on-site collaboration with prospects/customers and regional travel. Fluency in both Spanish and English is required to partner with clients and internal teams.

YOUR DAY TO DAY

• Own the end-to-end technical relationship and account strategy for assigned enterprise customers, ensuring platform alignment with business objectives.
• Drive proactive account health management, utilizing data-driven insights and AI-assisted analytics to predict technical risks, design mitigation plans, and deliver executive-level monthly business reviews.
• Lead strategic technical conversations and architectural discussions, guiding clients through complex environment changes, software releases, and configuration best practices.
• Serve as the primary escalation point for critical technical issues, orchestrating cross-functional teams across engineering and support to achieve rapid, high-quality resolutions.
• Champion customer advocacy internally by identifying product friction, providing feedback to product management, and co-creating solutions that influence the platform roadmap.
• Scalably elevate customer and internal knowledge by documenting complex integration use cases and creating best-practice framework resources.
• Deliver targeted technical enablement and platform training sessions to client teams, empowering them to maximize the value of their Tealium investments.

WHAT YOU BRING TO TEALIUM

• Bilingual fluency in both Spanish and English, with the ability to communicate effectively in both written and spoken form.
• Demonstrated success in client-facing technical account management or technical consulting within a SaaS enterprise environment, including hands‑on experience with Tealium solutions or the broader adtech/martech ecosystem.