Associate Technical Account Advisor

jda; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Job summary

Blue Yonder is seeking an Associate Technical Account Advisor in Monterrey to support clients by leveraging our AI-driven supply chain solutions. You will understand client needs, recommend tailored configurations, and guide adoption and integration of products.

The role emphasizes problem-solving, strong communication, and collaboration with cross-functional teams to ensure client success and value realization across our cloud-based platforms.

Qualifications

• Bachelor’s degree required in CS, IS, business, or related field.
• 2–4 years in technical support or advisory roles in SCM or software industry.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication; teamwork ability.

Responsibilities

• Provide technical support and guidance to clients to implement and optimize solutions.
• Customize solutions based on client needs and industry requirements.
• Conduct training sessions and workshops for best practices.
• Troubleshoot issues and coordinate with internal teams for resolution.
• Build and maintain client relationships and align solutions with business objectives.
• Provide feedback to product teams to improve solutions.

Skills

Problem-solving

Analytical skills

Communication skills

Team collaboration

Customer focus

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

Salesforce

Job description

About Blue Yonder:

Blue Yonder is a global leader in digital supply chain transformation, renowned for our AI-driven platforms that optimize supply chain management from end to end. Our innovative solutions help businesses predict and meet consumer demand efficiently, ensuring alignment with strategic goals through enhanced visibility, execution, and intelligent decision-making capabilities.

Position Overview:

The Associate Technical Account Advisor will support our clients by providing expert advice on leveraging Blue Yonder’s solutions to meet their business objectives. This role involves working closely with customers to understand their technical needs, offering tailored recommendations, and ensuring successful adoption and integration of our products. The ideal candidate will be adept at problem-solving, possess strong communication skills, and have a thorough understanding of supply chain management technologies.

Key Responsibilities:

• Client Support: Provide technical support and guidance to clients, helping them implement and optimize Blue Yonder’s solutions.
• Solution Customization: Work with clients to customize solutions based on their specific needs and industry requirements.
• Training and Education: Conduct training sessions and workshops to educate clients on best practices and effective use of Blue Yonder’s products.
• Technical Problem Solving: Troubleshoot technical issues and coordinate with internal teams to ensure timely resolution.
• Customer Relationship Management: Build and maintain strong relationships with clients, understanding their business processes, and aligning our solutions to meet their objectives.
• Feedback Loop: Act as a liaison between customers and Blue Yonder’s product development team, providing valuable feedback to help improve our solutions.

Technical Environment:

• Familiarity with CRM systems (e.g., Salesforce)
• Experience with supply chain management software and cloud-based platforms
• Understanding of integration tools and methodologies

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field
• 2-4 years of experience in a technical support or advisory role, preferably within the supply chain management or software industry
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to work effectively in a team environment and collaborate with cross-functional teams

Blue Yonder Core Values:

• Innovation: Drive for continuous improvement and embrace new technologies and methodologies.
• Customer Success: Ensure customer needs are met with the highest standards of service.
• Employee Growth: Commit to the development and growth of all team members.
• Sustainability: Promote and support sustainable business practices.

Employment Type:

Full-Time.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.