Tech-Savvy Client Support Specialist

Wipro Technologies; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Wipro Limited in Jalisco, Mexico, is seeking a Customer Service Representative to provide effective technical support to our processes and resolve client issues directly or via timely escalation to meet SLAs.

You will field incoming help requests by phone and email, document client information, update availability, track queries, reference knowledge bases, and work with team leaders to ensure accurate information, timely resolutions, and high customer satisfaction.

Formación

• Experience in customer service or support.
• Ability to diagnose and troubleshoot client queries.
• Strong communication and documentation skills.

Responsabilidades

• Field incoming help requests via phone and email with courtesy.
• Document user details, track queries, and log resolutions.
• Follow standard processes to resolve client queries within SLAs.
• Escalate unresolved issues to a team leader when needed.
• Update self-help resources to speed up resolutions.

Conocimientos

Customer Service

Descripción del empleo

Wipro Limited in Jalisco, Mexico, is seeking a Customer Service Representative to provide effective technical support to our processes and resolve client issues directly or via timely escalation to meet SLAs.

You will field incoming help requests by phone and email, document client information, update availability, track queries, reference knowledge bases, and work with team leaders to ensure accurate information, timely resolutions, and high customer satisfaction.