Application Support Specialist

Wipro; Guadalajara, Ciudad de México; Hybrid; MXN 357,000 - 580,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to join their dynamic team. This role focuses on analyzing and troubleshooting technical issues, particularly in Java debugging, while providing essential support through incident management. The ideal candidate will have a strong background in technical support and effective communication skills in English, ensuring smooth operations in a hybrid work environment. Join a forward-thinking company that values innovation and offers opportunities for professional growth in the technology services sector.

Qualifications

• 4+ years of experience in technical support roles.
• Proficient in English for effective workplace communication.

Responsibilities

• Analyze and troubleshoot technical issues related to Java debugging.
• Handle incidents and work with logs while following escalation processes.

Skills

Java debugging

Technical troubleshooting

Incident management

English communication

Job description

Application Support Specialist

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Location: Guadalajara and Mexico City (hybrid)

Seniority Level: Associate

Employment Type: Full-time

Job Function: Information Technology

Industries: IT Services and IT Consulting

Responsibilities

• Analyze and troubleshoot technical issues related to Java debugging.
• Provide support by handling incidents, working with logs, and being aware of escalation processes.

Minimum Requirements

• 4 years of experience in a relevant field.
• Proficiency in English for effective communication in an English-speaking work environment.

Referrals increase your chances of interviewing at Wipro by 2x.