Team Leader

Westin Resort and Spa Los Cabos M&S; San José del Cabo; On-site; MXN 450,000 - 750,000; Full time

Job summary

Westin Resort and Spa Los Cabos M&S is seeking an experienced sales leader to drive maximum efficiency in vacation membership sales. You will coach a sales team, influence closing performance, and ensure adherence to company standards of integrity and service.

The role requires bilingual English/Spanish capabilities, a strong history of closing high-value memberships, and the ability to work in a fast-paced hospitality environment. You will report to the Sr.

Qualifications

• Bachelor’s degree preferred.
• 5+ years closing experience in sales or related role.
• Proven track record in vacation membership sales.
• Bilingual in English and Spanish.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and motivate the sales team with daily huddles and coaching.
• Model and reinforce effective sales and customer service practices.
• Oversee end-to-end closing processes to maximize sales efficiency.
• Report daily activities and performance to Sr. Director of Sales.
• Develop and deliver training programs for Sales agents.

Skills

Bilingual

Closing experience

Sales supervision

Communication skills

Vacation ownership sales

Education

Bachelor’s degree

Hotel Management degree

Tools

CRM software

Job description

Job SummaryTo generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of customer service and enhancement. They assist with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Must maintain a professional and personal image that upholds the Company standards of integrity, quality, and service to customers.Expected ContributionsContribute feedback to Sr. Director of Sales relating to sales enhancement considerations, package sales, customer service, Sales Management/Sales Executives. Provide daily motivation to the sales team to include shift huddles, praise, and recognition for goal achievements. Maintain a positive, productive environment on the sales floor and between the Explorer team members, Sales teams, and Management teams. Create an environment that will encourage and allow all team members to reach their highest performance levels. Ensure that all team members adhere to daily responsibilities and guidelines and report any challenges to the Assistant Sales Manager for follow-up. Make sound judgments for the team as needed based on organization policies and integrity. Report daily activities and performance achievements to Sr. Director of Sales for administrative purposes, i.e., tardiness, absences, rotation matters, etc. Provide leadership example; conduct hands-on, in-field training for all new hires or current team members on performance notices, as directed by Sr. Director of Sales. Direct any on-site customer service issue or request to management team of Sales. Provide liaison between management team and team members to include timely dissemination of program information and updates. Directly assist in the sales process as necessary or requested by Sales agents. Provide direction and assistance in the development of Sales agent's training and development programs. Provide closing assistance to Sales agents in the form of take-over, verifications, and paperwork to generate maximum sales efficiencies. Present product to guest with the utmost integrity, effectiveness, professionalism and consistency of established sales policies and procedures. Demonstrate model behavior with all disciplines and throughout hotel. Work owner base with Sales agents to maximize lead harvest, reloads, and referral sales. To successfully reach and maintain sales goals as outlined in our sales performance S.O.P. including, but not limited to:EfficiencyNet ClosingSales VolumeOwner ServiceTeam SupportAssist in recruitment and Job interview. Assure accurate completion and processing of documents pertaining to sales. Work closely with Quality Assurance Manager/Sales agents to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings. Manage the cancellation/salvage process to include: Immediate notification to Sales agent and manager in charge of cancellations. Timely resolution of rescinding sale to include personal contact or phone conversations with client when necessary. Proper notification from Sales agents to Contracts of outcome.Updates the Sales Board in the workspace station area daily.Candidate ProfileBachelor’s degree and/or Hotel Management degree preferred.Proven track record of success in Vacation Membership Program sales.Min 5 years of closing experience gained through increasingly responsible positions with sales supervision skills and associated customer one-on-one sales within the vacation industry.Bilingual, ability to speak English and Spanish, fluently.Work ethic and integrity in presenting the product as per company guidelines, with no deviation.Basic-to-advanced computer skills for reporting and communication purposes.Excellent verbal and written communication skills in English and Spanish.Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.Detail oriented, ability to handle multiple priorities in a fast-paced environment.Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally, holidays and/or a six- or seven-day work schedule will be required.Stands, sits, or walks for extended periods. Ability to climb stairs.Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.#imvwsmMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.