Talent Acquisition & Employee Services Supervisor

Mattel Latin America; General Escobedo; Presencial; MXN 520.000 - 700.000; Jornada completa

Descripción de la vacante

Montoi S.A. de C.V., a strategic manufacturing partner of Mattel, seeks an experienced recruitment leader to drive attraction, selection, and retention across operations in Monterrey, Mexico.

You will implement effective talent strategies, manage high‑volume hiring, and oversee internship programs while ensuring safety, quality, and regulatory compliance. The role requires building university partnerships, delivering employee services through the Service Center, and coordinating with People &

Formación

• Bachelor's degree required; experience in high-volume recruitment preferred.
• Strong English communication and stakeholder management skills.
• Knowledge of employment laws and ISO compliance is a plus.

Responsabilidades

• Lead external talent acquisition across all business areas and for interns, DL, IDL, and staff roles.
• Maintain a robust pipeline for high-volume hiring.
• Develop and execute recruitment strategies for operational and administrative positions.
• Manage the internship program and partnerships with universities and technical schools.
• Provide employee services through the Service Center via phone, email, chat, and portals.

Conocimientos

Initiative

Negotiation

Creativity

Leadership

Teamwork

Communication

Results Orientation

Educación

Bachelor's Degree

Herramientas

Talent acquisition platforms

Internship management platforms

Descripción del empleo

Montoi S.A. de C.V., a strategic manufacturing partner of Mattel, is dedicated to producing world-class toys while delivering excellence in safety, quality, innovation, and operational performance.

Located in Monterrey, Mexico, Montoi operates with a highly skilled workforce and advanced manufacturing capabilities, supporting Mattel's global supply chain. The organization is committed to creating a safe, inclusive, and engaging workplace where employees are empowered to grow, collaborate, and contribute to the success of some of the world's most recognized brands.

Position Purpose

Ensure the attraction, selection, and retention of talent by implementing effective recruitment strategies and employee service processes delivered through the Employee Service Center, promoting a fair and motivating work environment aligned with Montoi's business objectives and in compliance with the Federal Labor Law, Internal Work Regulations, and the Collective Bargaining Agreement.

Key Responsibilities

• Ensure external talent acquisition across all business areas while promoting internal talent development.
• Source, identify, and select candidates who meet job requirements for Intern, DL, IDL, and Staff positions.
• Maintain a strong pipeline of qualified candidates for high-volume hiring.
• Develop recruitment strategies for both operational and administrative positions.
• Manage the internship program.
• Develop and manage partnerships with universities and technical schools.
• Provide employee support through phone, email, chat, and employee service portals.
• Maintain employee records in internal systems.
• Ensure proper personnel documentation management.
• Lead the Employee Service Center as the primary point of contact for questions related to policies, benefits, payroll, vacation, leaves of absence, and People & Culture processes.
• Support the Safety & Quality Management System (SIGO).
• Ensure compliance with ISO 45001 and EHS legal and corporate requirements.
• Support initiatives to reduce workplace incidents.

Authorities

• Hire Interns, DL, IDL, and Staff employees.
• Conduct job evaluations and review job descriptions.

Key Performance Indicators

• Timely fulfillment of staffing requirements (NTR).
• Employee satisfaction with Employee Service Center services.
• Turnover rate for employees with less than seven days of service.

Education & Experience

Education

• Bachelor's Degree.

Technical Knowledge

• Talent acquisition platforms.
• Internship management platforms.

Competencies

• Initiative
• Negotiation
• Creativity
• Leadership
• Teamwork
• Communication
• Results Orientation

Experience

• Minimum 5 years in high-volume operational recruitment.

Languages

• Conversational Business English.

Position Purpose

Ensure the attraction, selection, and retention of talent by implementing effective recruitment strategies and employee service processes delivered through the Employee Service Center, promoting a fair and motivating work environment aligned with Montoi's business objectives and in compliance with the Federal Labor Law, Internal Work Regulations, and the Collective Bargaining Agreement.

Experience

• Minimum 5 years in high-volume operational recruitment.

Languages

• Conversational Business English.