System Engineer

BULL-IT SOLUTIONS LTD; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

BULL-IT SOLUTIONS LTD seeks a Hands & Feet IT Support professional to assist the data center with Compute, Storage, Backup, and Network tasks. You will perform IMAC services, hardware/software troubleshooting, and VIP support for events and meetings, including AV setup and conference tech.

The role includes basic network troubleshooting, server mounting/movement, and office 365 support. You will coordinate with vendors and ensure SLA adherence in a busy IT environment at our Chihuahua site.

Formación

• Hands-on IT support experience including IMAC (Install, Move, Add, Change) services.
• L1 level network troubleshooting and remote connectivity support.

Responsabilidades

• Install, configure, and maintain desktops, peripherals, and software according to standards.
• Troubleshoot hardware/software issues and coordinate with vendors as needed.
• Provide VIP, high-touch IT support for meetings, conferences, and AV equipment.
• Assist with DHCP, DNS, and LAN connectivity issues at the site.
• Mount, move, and rack servers and network devices in the data center.
• Maintain IT inventory and assist with procurement and vendor coordination.

Conocimientos

Network troubleshooting

VIP support

Herramientas

Office 365

Descripción del empleo

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.

Hardware/software troubleshooting and resolution

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

L1 level network troubleshooting and resolution for LAN Connectivity

Hands & feet support to Backend team for Network/Server/application issue

Working with vendor support contacts to resolve technical issues

Server mounting/movement

Knowledge of Office 365 support

Coverage/compliance software installation and troubleshooting

Good Knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement

Strictly adhere to defined Service Level Agreements (SLA’s)

Support recurring meetings, events, and after-hours activities as required

• Documenting incidents, problems, and resolutions for future reference and for the knowledge base