Systems Engineer

Infosys; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Infosys is seeking an on-site IT support specialist to provide hands and feet assistance in the data center, covering compute, storage, backup, and network components. You will perform IMAC tasks, handle mobile and non-PC devices, and offer VIP, high-touch service while coordinating with vendors for issue resolution.

The role includes labelling racks, mounting servers, managing networking and printer setups, and ensuring SLA compliance.

Formación

• Installing, configuring, and maintaining IT assets and software per standards.
• Hardware/software troubleshooting and resolution.
• Perform IMAC services and support peripherals like scanners and printers.
• Provide VIP, high-touch IT support and manage AV/conferencing tech.
• L1 level network troubleshooting for LAN connectivity.
• Coordinate with vendors to resolve issues and document resolutions.

Responsabilidades

• Hands & feet support for DC (Compute, Storage, Backup, Network).
• Support for physical servers, network devices, and storage hardware.
• Device reboot, console access, cable/SFP changes, racking/stacking.
• Install and maintain peripherals, printers, and office devices.
• Support MAC devices and Office 365 environments.
• Ensure SLA adherence and record incidents for knowledge base.

Conocimientos

Hands & Feet Support

Data Center Support

VIP IT Support

Network Troubleshooting

Asset Labeling

IMAC Services

Printer & Scanner Support

Office 365 Support

Herramientas

Office 365

Descripción del empleo

Roles and Responsibilities:

Hands & Feet Support for DC (Compute, Storage, Backup, Network.)Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.)Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.