Service Desk Specialist

BULL-IT SOLUTIONS LTD; Chihuahua; Presencial; MXN 268.000 - 402.000; Jornada completa

Descripción de la vacante

BULL-IT SOLUTIONS LTD in Chihuahua, Mexico, seeks an IT Support professional to deliver hands-on hardware and software support across desktop, servers, and network devices. You will perform IMAC services, assist with printers, scanners, and mobile devices, and ensure adherence to SLAs while coordinating with vendors.

Experience with Office 365, LAN connectivity, and VIP user support is valued. Strong communication and inventory management are required for effective service delivery.

Formación

• Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
• L1 level network troubleshooting and resolution for LAN Connectivity
• Knowledge of Office 365 support
• Maintain IT inventory, coordinate vendor support, and assist with procurement

Responsabilidades

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Conocimientos

Hands & Feet support

VIP support

Network troubleshooting

L1 support

Office 365 support

DHCP

DNS

Herramientas

Office 365

Descripción del empleo

Roles and Responsibilities:

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.

Hardware/software troubleshooting and resolution

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

L1 level network troubleshooting and resolution for LAN Connectivity

Hands & feet support to Backend team for Network/Server/application issue

Working with vendor support contacts to resolve technical issues

Labelling Racks & devices

Server mounting/movement

Network & Sharing printer installation

Knowledge of Office 365 support

Coverage/compliance software installation and troubleshooting

Good communication skill

Good Knowledge of DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement

Support Mac devices

Strictly adhere to defined Service Level Agreements (SLA’s)

Support recurring meetings, events, and after-hours activities as required

• Documenting incidents, problems, and resolutions for future reference and for the knowledge base