0069 Support It

Alten México; Mexicali; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Alten México in Mexicali is seeking an IT Site Support Associate to handle hardware, software, network and server issues for end users on PCs, laptops, printers, and mobile devices. The role includes basic L2/L3 support for AE Infra when needed, working on installations and configurations, and ensuring equipment readiness.

You will log and track tickets, assist with onboarding, coordinate with managers on priorities, and contribute to IT asset management while adhering to safety and quality

Formación

• Microsoft Windows OS, Outlook and Office proficiency.
• Active Directory administration including domain accounts and DHCP.
• Printers and network devices configuration and troubleshooting.

Responsabilidades

• Receives, responds to, troubleshoots IT problems from internal customers.
• Tracks PC problems and resolves them promptly and courteously.
• Logs, monitors, resolves and closes tickets in the service desk tool.
• Directs advanced issues to appropriate resources as needed.
• Assists with software installation, updates and configurations.
• Implements PC setup, configuration and roll-down activities.
• Maintains computer, printer, switch and server configurations.
• Updates IT asset records and inventory.
• Assists with training for new hires and internal customers.
• Collaborates with managers to set priorities and troubleshoot.
• Evaluates and procures IT equipment and networking gear.
• Adheres to quality, safety and regulatory policies.

Conocimientos

Windows OS

Active Directory

Printer configuration

Wired/Wireless LAN

Mobile device management

Networking hardware

Descripción del empleo

IT Site Support Associate
**POSITION SUMMARY:**
Provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc. Provide some L2/L3 system support for AE Infra (Server and Infra) when required.
**RESPONSIBILITIES:**
1. Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
2. Tracks PC problems and resolves them in a prompt and courteous manner.
3. Logs, monitor, resolve and close tickets in the Service Desk Tool.
4. Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
5. Works on software installation, update, and configuration as directed by PC Coordinator(s).
6. Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
7. Works on the maintaining, configuration of computers, printers, switches, servers, copy machine, etc.
8. Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
9. Assists with training for new hires and internal customers.
10. Works with Managers and Leads to determine daily/weekly priorities and to troubleshoot advanced technical problems.
11. Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
12. Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
13. Closely work with IT vendors and suppliers in close coordination with the Purchasing Team
14. Closely assist and coordinate with users on their IT support and other IT requirements including manufacturing system applications, equipment, IOT, PLCs etc.
**WORK ENVIRONMENT**
+ Location: AE Manufacturing Site.
+ Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
+ Spends much time working directly with server equipment, printers, and network equipment.
+ Works under limited supervision.
**QUALIFICATIONS:**
+ Microsoft Windows operating Systems, outlook, Office.
+ Microsoft Active Directory mainly include domain account & DHCP maintaining.
+ Local and network printers(or multifunction) configuration and trouble-shooting.
+ Wired and Wireless LAN configuration and installation.
+ Mobile Smart devices installation and configuration(IOS or Android).
+ Networking skill: DellServers, VXrail, Nutanix, Cisco