Support Engineer II - TMS

Blue Yonder; San Pedro Garza García; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary

Christmas Bonus (30 days)

Savings Fund

15 Vacation Days first year and 60% H1

Job summary

Blue Yonder seeks a Support Engineer II – TMS in Mexico to provide expert customer support, own complex issues, and contribute to proactive solution delivery. You will leverage your knowledge of Transportation Management systems, SQL databases, Python automation, and Azure to ensure high availability and optimize performance.

You will work on troubleshooting, application health monitoring, and driving operational improvements while collaborating with cross-functional teams.

Qualifications

• 4 years of experience in a customer-facing support role or similar
• Experience with Transportation Management systems is a plus
• Proficient in SQL/PLSQL and databases (Oracle/SQL Server)
• Proficient in Python and automation tooling

Responsibilities

• Deployment and troubleshooting application related issues
• Troubleshooting, fixing, and preventing application availability issues
• Application health monitoring
• Developing automations (Python, Cycle, RPA etc.)
• DB health analysis (statistics, fragmentation, query execution plan, indexes)
• Handle Critical Cases

Skills

Transportation Management System

PL/SQL

Oracle/SQL Server

Windows/Unix

Python

MS Azure

App Dynamics

Splunk

Job description

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What You'll Do

• Deployment and troubleshooting application related issues
• Troubleshooting, fixing, and preventing application availability issues
• Application health monitoring
• Developing automations (Python, Cycle, RPA etc.)
• DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)
• Responsible to handle Critical Cases

What we are looking for:

• 4 years of experience

Interpersonal Skills Desired

• Troubleshooting & Problem-Solving mindset
• Self-learning
• Empathy
• Customer Service
• Communication skills

Technical Skills

• Experience with any Transportation Management system
• PLSQL
• Oracle/SQL Server Database
• Windows/Unix OS Concepts
• Python
• MS Azure
• App Dynamics
• Splunk

Benefits

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.