Support Engineer Ii - Tms

Blue Yonder; Monterrey; On-site; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Competitive Salary

Christmas Bonus (30 days)

Savings Fund

15 Vacation Days first year

60% Bonus

Medical Insurance for you and family

Life Insurance

Job summary

Blue Yonder is seeking a Support Engineer II – TMS to deliver exceptional customer support, manage deployments, and proactively resolve issues. The role emphasizes ownership, teamwork, and ongoing knowledge development to optimize Blue Yonder solutions and operational processes.

The candidate should have strong troubleshooting skills, experience with Transportation Management systems, and proficiency in Python, SQL, Azure, and monitoring tools to ensure high availability and customer

Qualifications

• > 4 years of experience in related role.
• Experience with Transportation Management system is a plus.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage critical cases.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Deploy and troubleshoot application issues.
• Troubleshoot and prevent availability problems.
• Monitor application health and performance.
• Develop automations (Python, Cycle, RPA, etc.).
• Analyze DB health (statistics, fragmentation, queries, indexes).
• Handle critical cases with ownership and urgency.

Skills

Troubleshooting

Self-learning

Empathy

Customer Service

Communication skills

Tools

PLSQL

Oracle/SQL Server

Windows/Unix

Python

MS Azure

App Dynamics

Splunk

Job description

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

• Deployment and troubleshooting application related issues
• Troubleshooting, fixing, and preventing application availability issues
• Application health monitoring
• Developing automations (Python, Cycle, RPA etc.)
• DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)
• Responsible to handle Critical Cases

What we are looking for:

Industry experience:

• 4 years of experience

Interpersonal Skills Desired

• Troubleshooting & Problem-Solving mindset
• Self-learning
• Empathy
• Customer Service
• Communication skills

Technical Skills:

• Experience with any Transportation Management system
• PLSQL
• Oracle/SQL Server Database
• Windows/Unix OS Concepts
• Python
• MS Azure
• App Dynamics
• Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Competitive Salary
• Christmas Bonus (30 days)
• Savings Fund
• 15 Vacation Days first year and 60% Bonus
• Major and Minor Medical Service insurance for you and your family
• Life Insurance

#LI-JA1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.