TMS Support Engineer II: Azure, Automation & Diagnostics

JDA Software; Monterrey; On-site; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Competitive Salary

Christmas Bonus (30 days)

Savings Fund

15 Vacation Days first year and 60% 4?

Major and Minor Medical Service foryou

Life Insurance

Job summary

Blue Yonder is the AI company for supply chain, leading end-to-end digital transformation with a unified, AI-driven platform. We empower businesses to operate sustainably, scale profitably, and delight customers at machine speed.

As a Support Engineer II in Monterrey, you will deliver high-quality solution support, own incidents, and develop automation to improve operations. You will work with Azure, Oracle/SQL Server, and cutting-edge tooling to resolve complex issues and drive customer success.

Qualifications

• 4 years of industry experience in support engineering or related roles.
• Strong troubleshooting and problem-solving mindset.
• Ability to learn independently in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Deployment and troubleshooting of application-related issues.
• Troubleshooting, fixing, and preventing availability issues.
• Application health monitoring.
• Developing automations (Python, Cycle, RPA, etc.).
• DB health analysis (statistics, fragmentation, query plans, indexes).
• Handle critical cases.

Skills

Interpersonal skills

Troubleshooting mindset

Customer service

Communication skills

Self-learning

Empathy

Tools

Python

MS Azure

AppDynamics

Splunk

PLSQL

Oracle/SQL Server

Windows/Unix OS Concepts

Job description

Blue Yonder is the AI company for supply chain, leading end-to-end digital transformation with a unified, AI-driven platform. We empower businesses to operate sustainably, scale profitably, and delight customers at machine speed.

As a Support Engineer II in Monterrey, you will deliver high-quality solution support, own incidents, and develop automation to improve operations. You will work with Azure, Oracle/SQL Server, and cutting-edge tooling to resolve complex issues and drive customer success.